We offer year-round complimentary shipping worldwide for all orders over 500ILS.
Local shipping is via courier to your door and is usually arrives within 1-2 working days. Local and international expedited shipping rates are also available for selection at checkout.
Our packages ship from Tel Aviv within 48 hours on Sundays through Fridays. Orders placed on Saturdays will be shipped the following Sunday or Monday.
International Duties & Customs
The estimated shipping time for Europe and the USA is 3-10 working days, and for the rest of the world 6-12 working days.
Some international customers may be charged taxes and duties (such as VAT) by the customs of her/his country. In addition, some orders may experience customs delays.
We do everything we can on our end so you can avoid these charges and delays, however unfortunately sometimes these are outside of our control and we are unable to give you an estimate.
You can contact your local customs office for additional information. Please do not hesitate to contact us at firstname.lastname@example.org if you have not received your order within the allocated time, or if you would like clarification on shipping estimates or if you have any other questions. We’ll be happy to help.
Returns & Exchanges
If you are in any way unsatisfied with your purchase, you may return your item(s) for an exchange and/or full refund within 14 days of receipt.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock.
You are then welcome to return your original order for a full refund.
Once we receive your return, we will process a refund for the cost of the returned item and update you by email. The refund may take up to 10 working days.
Orders may be returned using any method of your choice, at your expense, but please use a trackable and insured service. Please return all items unused, unwashed and fully tagged and with original packaging, and make sure to include your original invoice when mailing your return.
To receive instructions for the return of a purchase, please write to us at email@example.com
*Only items purchased through frett.life may be returned. Items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.