Shipping

 

We offer year-round complimentary shipping worldwide for all orders over 500ILS.

Local shipping is via courier to your door and is usually arrives within 3-5 business days. International expedited shipping rates are also available for selection at checkout. 

Our packages ship from Tel Aviv within 48 hours on Sundays through Fridays. Orders placed on Saturdays will be shipped the following Sunday or Monday. 

 

International Duties & Customs

The estimated shipping time for Europe and the USA is 3-10 working days, and for the rest of the world 6-12 business days.

Some international customers may be charged taxes and duties (such as VAT) by the customs of her/his country. In addition, some orders may experience customs delays.

We do everything we can on our end so you can avoid these charges and delays, however unfortunately sometimes these are outside of our control and we are unable to give you an estimate.

You can contact your local customs office for additional information. Please do not hesitate to contact us at talktous@frett.life if you have not received your order within the allocated time, or if you would like clarification on shipping estimates or if you have any other questions. We’ll be happy to help.

 

Returns & Exchanges

To initiate a return, please contact us at studio@frett.life or via phone/Whatsapp at +972-54-8142477 and we'll be happy to help! 

If you are in any way unsatisfied with your purchase, you may return your item(s) within 14 days of receipt.

Once received, you can choose to either exchange your item, receive a refund or store credit. 

Please note that refunds do not include shipping fees, where applicable, and may take up to 10 business days to finish processing. 

Orders may be returned in-store at 77 Frishman St, Tel Aviv during opening hours, or they may be sent using any trackable and insured method of your choice. We are also happy to arrange a pick up for local returns for 35 ILS. 

Please return all items unused, unwashed and fully tagged and with original packaging, and make sure to include your original invoice when mailing your return.

*Only items purchased in-store or through frett.life may be returned. Items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.